Returns Policy

Edible Lactation Products:
The Lactation Station Limited consistently strives to maintain the highest of standards with the products and the services we provide. However, in such cases that the customer feels our products are not up to standard, The Lactation Station Limited is happy to replace or refund the items in question. Customers must provide evidence of the product, packaging and location of purchase.

As we can not guarantee nor stipulate that our products will 100% increase your milk supply, no refunds or replacements will be given to those who are dissatisfied with the results of increased or lack thereof milk production.

Boobie Bras:
The Lactation Station understands that purchasing clothes online can be tricky.
Every womens body is different, therefore there will always been some fluctuations in sizing to our chart.
The Lactation Station happily provides a FREE 14-day exchange/return policy in NZ for Boobie Bras that are purchased directly through our website.

  • Boobie Bra returns are to be exchanged for another size or store credit provided to be used for any products on The Lactation Station website.
  • Items to be returned MUST be in original condition. Removal of tags, items that have been stained or washed are no longer in new condition, therefore your return will not be accepted.
  • Exchanges or store credit will be applied once we receive the item and ensure it is still in new condition.
  • Returns will need to be received by us and once processed a replacement, store credit or refund (where applicable) will be processed.
  • Store credits will be emailed to you in the form of a gift card. This code must then be applied at the checkout and the value of the card will be applied to your order. 
  • If you purchase a Boobie Bra during a sale or using a code, the amount credited will be excluding shipping cost. 
  • If you are returning your Boobie Bra due to a fault we can either replace this or refund you.
  • If you are returning an item for any reason (other than a fault or error to the bra) and the full order is then under the free shipping threshold, the shipping costs will be deducted from the amount to be credited to you.
  • If you are returning the Boobie Bra for a fault or error then we will happily refund you the cost of your shipping. Otherwise, the cost of shipping will be not be credited or refunded.
  • Please ensure you include your order slip within your return for a smoother and faster exchange.
  • We recommend using a tracked courier for returns as it can ensure that your parcel does not go missing. The Lactation Station is not liable for any missing returns. Return shipping costs are to be covered by the customer. 

Wearable Boobie Pump:
The Lactation Station does not offer refunds or returns due to a change of mind for the Wearable Boobie Pump. Wearable Boobie Pumps are unable to be returned due to hygiene reasons. The Lactation Station offers a 6 month limited warranty on the Wearable Boobie Pump.

  • This warranty is valid against manufacturing defects in materials and workmanship.
  • This warranty does not cover damage caused by general wear and tear, physical or natural damage, accident, misuse, neglect or other external causes.
  • This warranty does not cover consumable parts such as (but not limited to) shields, flanges, diaphragms and valves.
  • If you believe there may be a fault with your Wearable Boobie Pump please get in contact with us via email as soon as possible Please allow up to 48hours for a response. Please ensure you include some photos and/or a video.
  • Please ensure you register your Wearable Boobie Pump with us online.
  • We recommend using a tracked courier for returns as it can ensure that your parcel does not go missing. The Lactation Station is not liable for any missing returns. Return shipping costs are to be covered by the customer.
  • Once we receive your returned Wearable Boobie Pump we will asses the pump and either fix the issue or get a replacement sent out or a store credit processed. A replacement or store credit will be dependent on stock, this will be discussed and decided on between the customer and The Lactation Station. 

Please send your returns to:
The Lactation Station
2/2 Ashley Place
Papamoa 3118
New Zealand